Política de reembolso
✅ RETURN & REFUND POLICY
DoodleSprout
📦 Returns — 30 Days
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must meet all of the following conditions:
- Be in the same condition as received
- Be unused, unworn, unwashed, and uncolored
- Be free from signs of wear, alteration, or damage
- Include all original items, components, and accessories
- Include any markers or bundle items originally supplied with the order
- Be returned in its original packaging whenever reasonably possible
- Be in like-new condition
- Be accompanied by valid proof of purchase
DoodleSprout reserves the right to reject returns that do not meet these requirements, except where applicable consumer protection laws require otherwise.
📩 How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The email used to place the order
- The reason for the return
- Photos or videos if the product is damaged, defective, or incorrect
Once your request is reviewed and approved, we will provide:
- Return instructions
- The appropriate return address
- Any additional steps required to process your return
⚠️ Returns sent without prior authorization may not be accepted.
🚚 Return Shipping
Customers are responsible for safely returning the product.
Unless the item is confirmed to be defective, damaged, incorrect, or otherwise covered by mandatory consumer rights, return shipping costs are the responsibility of the customer.
Return shipping costs are non-refundable unless required by applicable law.
DoodleSprout is not responsible for returned packages that are lost, damaged, or delayed during transportation.
We recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.
🎨 Product Characteristics
DoodleSprout outfits are designed for children to color, personalize, and wear.
Each outfit includes:
- 1 printed shirt
- 1 matching pair of pants
Markers are included only with selected bundles.
Because of the manufacturing, printing, coloring, and washing process, some natural variations may occur, including:
- Slight variations in fabric texture or appearance
- Minor differences in printed design placement or alignment
- Small differences in measurements
- Slight color differences between product photos and the physical item due to screen settings
- Different finished results depending on the colors and coloring technique used by each child
- Some fading or loss of color after washing
These variations are part of the nature of the product and are not considered defects unless they substantially interfere with the normal intended use of the item.
Measurements may also vary by approximately 1–2 cm due to manual measurement.
🖍️ Coloring & Markers
The outfit is intended to be personalized by coloring the printed designs.
Selected bundles include acrylic markers designed to work with the coloring experience.
Please note:
- Marker colors may appear differently depending on application
- Final results will naturally vary from child to child
- Some color may fade after washing
- The product is not designed to be washed clean and recolored from the beginning
Images shown on our website are intended to demonstrate the creative possibilities of the product. Because each child creates their own design, finished results will vary.
🔍 Damaged, Defective, Missing, or Incorrect Items
Please inspect your order shortly after delivery.
If your order:
- Arrives damaged
- Contains the wrong design
- Contains the wrong size
- Is missing the shirt or pants
- Is missing markers from a bundle that should include them
- Is missing another included component
- Has a manufacturing issue that substantially affects normal use
please contact us within 48 hours of delivery whenever reasonably possible at:
Please include clear photographs or video showing the issue.
Depending on the circumstances, DoodleSprout may offer:
- Replacement of a missing component
- Replacement markers
- Partial replacement
- Full product replacement
- Refund, when appropriate
The appropriate resolution will depend on the nature of the issue and applicable consumer protection laws.
The 48-hour reporting request helps us investigate shipping-related issues quickly; it does not limit any mandatory legal rights that may apply to defective or non-conforming goods.
❌ Non-Returnable Items
Unless otherwise required by applicable law, we may not accept returns for:
- Outfits that have been colored
- Outfits that have been worn or washed
- Products showing significant signs of use
- Altered or intentionally damaged products
- Incomplete bundle returns
- Returns missing originally included markers, accessories, or components
- Products damaged because of improper return packaging
- Customized or personalized products
- Gift cards
- Items returned without following the approved return procedure
Sale and promotional items remain eligible for return when they otherwise satisfy this policy or where applicable consumer law provides a right to return.
🔁 Exchanges
We do not currently offer direct exchanges.
If you would like a different:
- Size
- Design
- Bundle
- Quantity
you may:
- Request a return if your existing order is eligible
- Follow the return instructions provided by our support team
- Place a new order separately
If your original order arrived damaged, defective, incomplete, or incorrect, please contact us first so we can determine the appropriate solution.
🇪🇺 European Union — 14-Day Right of Withdrawal
Customers purchasing online within the European Union generally have a legal 14-day right of withdrawal from the date the goods are received, subject to applicable exceptions.
To exercise this right, please contact:
within the applicable withdrawal period.
Where permitted by law, customers may be responsible for the direct cost of returning the goods unless DoodleSprout has agreed otherwise or the item is defective, damaged, incorrect, or non-conforming.
Certain exceptions may apply to goods that have been personalized, altered, or used beyond what is reasonably necessary to inspect them.
Nothing in this section limits any additional consumer rights available under national or European Union law.
🚫 Order Cancellation & Processing
Orders may be canceled before they enter the fulfillment or shipping process.
Once an order has been:
- Processed
- Packed
- Assigned for shipment
- Transferred to a logistics facility
- Included in an outbound shipment
it may no longer be possible to cancel it.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
Nothing in this section limits cancellation or refund rights required by applicable consumer law.
💳 Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved:
- The refund will be issued to the original payment method
- DoodleSprout will generally process approved refunds within 10 business days
- Your bank, credit card issuer, or payment provider may require additional time to post the funds to your account
Where legally permitted, the following may be non-refundable:
- Original shipping charges
- Return shipping costs
- Customs duties
- Import taxes
- Other third-party handling charges
These exclusions do not apply where reimbursement is required because DoodleSprout supplied a defective, damaged, incorrect, or non-conforming item, or where applicable law requires reimbursement.
If more than 15 business days have passed since DoodleSprout confirmed that your refund was approved, please contact:
📦 Shipping Delays
Any delivery windows displayed on our website are estimated delivery timeframes, unless we expressly state that a particular delivery date is guaranteed.
Shipping may be affected by circumstances including:
- Carrier processing
- Customs procedures
- Transportation disruptions
- Weather
- Seasonal shipping volume
- Local delivery conditions
- Logistics routing changes
DoodleSprout will make reasonable efforts to assist customers when delays occur.
Nothing in this section removes any statutory right to cancel or obtain a refund when applicable law gives the customer that right.
⚠️ Payment Disputes & Chargebacks
If you experience a problem with your order, we encourage you to contact our support team first so we have an opportunity to help resolve the issue.
If a payment dispute or chargeback is opened, DoodleSprout may provide relevant documentation to the payment provider, including:
- Order confirmation
- Customer communications
- Shipping records
- Tracking information
- Delivery confirmation
- Product information
- Applicable store policies
Nothing in this section prevents customers from exercising any legitimate right to dispute a transaction through their bank, card issuer, payment provider, or applicable consumer protection authority.
⚖️ Consumer Rights & Limitation of Policy
DoodleSprout may:
- Inspect returned products
- Request reasonable evidence relating to damage, defects, missing components, or incorrect orders
- Reject returns that do not meet this policy where legally permitted
- Deny refunds involving misuse, intentional damage, alteration, incomplete returns, or fraudulent claims
However, nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights provided by the laws applicable to your purchase.
📬 Contact DoodleSprout
For returns, refunds, damaged products, incorrect orders, or questions regarding this policy: